Asst./ Dy Manager Market Outreach And Customer…

·       Prepare strategies for outreach programs for the year.
·       Plan and prepare quarterly and monthly plan for market outreach and campaigns.
·       Design outreach programs and set objectives accordingly.
·       Ensure timely execution of all sorts of Outdoor activities & Marketing Campaigns.
·       Work closely with new business projects of the group and develop market outreach programs.
·       Monitor the execution of campaigns and evaluate performance as per defined objectives.
·       Ensure achievement of brand awareness metrics as per defined criteria.
·       Assist in preparing budget for market outreach programs and ensure adherence to it.
·       Prepare strategies for customer experience feedback collection and monitoring.
·       Design process and templates to collect feedback from participants of outreach programs and different feedback collection channels.
·       Monitor to ensure optimum level of customer satisfaction through complaint management and solution management.
·       Communicate and escalate the customer grievances to the right channel as required.
·       Lead, facilitates and oversee the integration of people, process and technology disciplines to ensure the delivery of best-in-class customer satisfaction.
·       Coordinate with Sales and other stakeholders to implement market outreach programs and campaigns nationwide.